FAQs

We recommend booking as soon as you have your date (up to a year in advance) to ensure availability in our studio. If your event has already passed or is less than a month away, please send us a message to check whether we can accommodate you!

Once you've booked online, we will send you confirmation of our postal address and detailed instructions for shipping your florals to us (you can view these here). This includes tips on how to keep your flowers hydrated, how to package them securely and which postal service we recommend for delivery to our Solihull studio. If you are based locally, we also welcome in person drop-offs.

Yes! We offer a Custom Dried / Faux Flower Framing Service specifically for bouquets containing ready dried flowers or faux blooms. We can carefully arrange these into a shadowbox frame to protect them from dust and damage. Because these blooms do not require our full preservation process, we offer a 20% discount off our 'Dimensional Collection' frame prices. Please contact us directly before placing your order so we can provide you with your exclusive discount code.

On average, the process takes between 3-5 months from the date we receive your florals. This allows for the meticulous drying and pressing time required to ensure your blooms are perfectly preserved before they are arranged and framed.

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Turnaround times vary based on your chosen preservation type.

3D Preservations: Typically complete towards the earlier end of our timeline (approx. 3 months).

Pressed Floral Preservations: Require extensive pressing, design work and assembly time, taking slightly longer (approx. 4-5 months).

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Please note: This timeframe is an estimate and depends on peak seasonal volume and prompt design proof approvals. Delays in client communications or design approvals will extend your final delivery date. 

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We will keep you updated throughout the entire process! To ensure you never have to worry about your flowers, our automated system will email you at key milestones (e.g. when your florals arrive safely, as they reach the design stage and when your piece is ready for dispatch).

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Please keep an eye on your emails (including your spam/junk folders) so you don't miss these progress updates!

Most flowers preserve beautifully, though many undergo a natural colour change during the drying process. Whites can often turn a vintage cream/ivory, deep reds can turn a very dark burgundy and pinks can sometimes take on a purple tone.

Succulents, orchids and very 'fleshy' flowers (like calla lilies) are more difficult to press, but can often be preserved three-dimensionally. To learn more about which flowers suit which specific preservation style, take a look at our handy guide on our Journal page!

Our Pressed Collections (Heritage/Contemporary) involve hand-pressing the flowers, resulting in a 2D piece of art. The Dimensional Collection uses 3D shadowbox frames to showcase the flowers natural shape and depth.

Yes, we offer different styles tailored to the type of preservation you choose. You can explore these in our portfolio for inspiration. Simply select your preferred style when ordering; you'll find a detailed description of each style within the individual product listing. 

Absolutely! We love adding personal touches like button-holes, invitations, charms or photos. Please let us know during the booking process so that we can account for the extra space in the design.

If kept out of direct sunlight and away from sources of heat or condensation, your preserved florals will last for many years. To ensure the highest levels of protection, we recommend upgrading to UV-protected glass to help prevent natural fading over time.

Because flowers are a natural product, some subtle fading over several years is normal and adds to the vintage charm of the piece and beautifully highlights the natural passing of time. Opting for a frame with Museum Grade 99% UV-protected glass is the gold standard for maintaining their original vibrancy and guarding against light damage for as long as possible.

Yes - to ensure your finished frame returns to you as safely and quickly as possible, Royal Mail Special Delivery is included as standard on all preservation orders. This is a fully tracked and insured service that guarantees next-day delivery once your frame has been dispatched.